The Day Analyzer in WorkdayTracker provides a detailed breakdown of an agent's productivity for any given day. It helps managers and clients quickly see how time was spent, when productivity was at its peak, and when activity slowed down.
This tool presents clear, visual insights without requiring you to sift through endless data logs. Instead, AI-driven reports make it easy to identify trends, review specific moments, and understand what contributes to productivity.
At the top of the Day Analyzer, you'll see a timeline that outlines the agent's entire workday. This timeline includes:
This visual timeline makes it easy to track engagement levels throughout the day.
Just below the timeline, the Productivity Chart shows fluctuations in work performance. Each data point represents a 30-minute AI-generated productivity score. Hovering over a point reveals:
This allows you to quickly pinpoint high-performance periods and areas that need improvement.
Further down, the screenshot timeline provides a visual record of an agent's work activity. Each screenshot is color-coded, making it easy to distinguish between different moments in the day.
Hovering over a screenshot gives you:
This feature helps managers verify work activity and ensure tasks align with company expectations.
The Day Analyzer also tracks tasks that were enabled during recording. It shows which applications and windows were in focus, helping you understand how an agent was using their time.
You can move forward or backward through an agent's work history by selecting the previous or next day. If you need to jump to a specific date, simply use the built-in calendar tool.
If you want more detail about a specific moment in the day, click any focus bubble on the timeline. This will open a 30-minute breakdown, giving you:
You can adjust the focus by selecting a different focus bubble or using the quick navigation menu at the top to jump to another time period.
For easier screenshot review, WorkdayTracker includes a multiscreen video player. This feature allows you to: